Project Manager

LCL is looking for a personable, organized, and enthusiastic client-facing project manager to join our team as a part or full time employee!

Are you motivated to deliver those “wow” moments of value that make clients keep coming back, and consultants join our team? Do you feel confident managing client expectations to maintain alignment on goals and outcomes? Do you enjoy working with a team of creative professionals to bring impactful learning projects to life? We need someone like you on our team!

About us

Leah Chang Learning (LCL) is a women-led digital consulting agency providing end-to-end learning strategy, design and development services. 

We create engaging learning experiences for cause-driven nonprofits, government organizations, and businesses across Canada and the US. 

Our dynamic, interdisciplinary team executes projects in an agile workflow, with a focus on quality, learning effectiveness and client experience. 

What we offer:

• The opportunity to work on a wide variety of projects from different industries to build on your skills and experience.
• A collaborative, team-based environment with a strong culture of learning and continuous improvement.
• An experienced leadership team who will guide and support you in building strong client relationships.
• Project management software that you can use to keep your projects on track and help the team work together effectively.
• A flexible schedule that can adapt to your life priorities and commitments.
• Comprehensive group benefits package.

About the role

• This is a fully remote opportunity, open to candidates located in Canada.
• Flexible scheduling options are available!
  • Part-time option:
    • 20-25 hours per week
    • Company paid partial benefits package (after passing probation)
  • Full-time option:
    • 35 hours per week
    • Company paid comprehensive benefits package (after passing probation)
• Candidates must be available during LCL core working hours (8am or 9am-12 or 1pm PST, Monday-Friday).
• The successful candidate will need to provide their own equipment (laptop, phone, secure wifi, etc.) and working space.

What you’ll bring

Requirements

• Post secondary education, preferably in Project Management or Business Administration
• Three years’ relevant work experience as a client-facing project manager, implementation manager, digital producer, or customer success manager, preferably in a creative agency, consultancy, or media production organization, and/or within one of the following industries:
  • Healthcare
  • Nonprofit
  • Government
  • Technology/SaaS
• PMP, Agile or Change Management certification, or related professional development

Skillset

• Solid organizational skills including attention to detail and multi-tasking skills
• Highly adept at working in Google Docs and utilizing digital project management software (e.g. ClickUp, Asana, Trello).
• Self-motivated, with proactive communication skills to collaborate effectively as part of an asynchronous, remote-first team.
• Methodical approach to problem solving, with high attention to detail.
• Commitment to principles of diversity, equity and inclusion.
• Ability to adopt and follow LCL templates and processes, provide feedback for future optimizations and improvements.

Responsibilities

Project Management

• Drive scope and develop detailed project plans for a variety of learning technology consulting and resource development projects.
• Manage a portfolio of projects for multiple clients, tracking timelines and milestones to ensure the project is delivered on time and on budget.
• Compile project financial reports, prepare budgets and coordinate invoicing.

LCL Team Experience & Executive Management

• Meet with CEO and Director of Projects to coordinate and record progress on project related work
• Track and follow up with the LCL consulting team regarding progress on deliverables, ensure all internal communications and notes are well documented.
• Assist in developing operational processes to improve internal operations supporting the client journey.
• Provide regular status reports to the LCL leadership team, client and 3rd parties

Client Experience Management & Client Relations

• Organize and book all meetings with clients, prepare slide decks and presentations, lead meetings, and document any decisions and action items. 

• Take ownership of the client experience, ensuring the client receives the value promised in the contract, and build a relationship for future business development.
• Manage all communication touchpoints with the client, including kickoff calls, reviews of work in progress, project updates, and handover of final deliverables.

• Bring forward any concerns about project scope, lack of progress, or changes in client expectations and assist in developing strategies to manage project risks.
• Liaise with 3rd party vendors to assist in launching the client’s project successfully.
• Regularly reach out to clients between projects to maintain relationships and awareness of their upcoming projects and priorities.